Corporates haven’t always had a great reputation – and they haven’t always deserved one. Like any organisation, we have made mistakes. But things are changing and mydentist isn’t the same business it has been in the past.
Over the last 12 months, we have been working with our clinical leaders to develop a new plan for the future, and already we are starting to make progress.
We are improving the support we offer to our clinicians in practice, protecting them in their roles, offering the best clinical guidance, investing in better equipment and materials, and helping our clinicians to develop their careers.
Last year, we treated 4 million patients over nearly 10 million appointments. That includes 850,000 children who needed our care, thousands of individuals who were unhappy with their smile and who now have the self-confidence to enjoy their lives, and even people who were referred for cancer treatment and whose lives might literally have been saved by clinicians working at our practices.
I was especially proud that earlier this year, Ingrid Perry, one of our Practice Managers in Hull, was awarded an MBE for her tireless work to improve oral healthcare in children, having founded Teeth Team in the region, while one of our clinicians in Tyne and Wear, Gary Stacey, was named Dentist of the Year at the 2018 Dental Awards.
The quality of care we are providing continues to be outstanding and I am extremely proud that our clinical standards are some of the best in the industry. Last year, 94% of our patients said they would recommend us if a loved one needed treatment; 4 of our practices were given notable status by the CQC; and we passed all of the 74 regulatory inspections that took place.
These are the results of the hard work of all of our people: our Support Centre colleagues, our practice support staff, and our 3,000 clinicians across the country, who collectively have achieved a huge amount.
In Dental Directory, we have faced particular challenges, but we now have a new leadership team in place under Managing Director Paul Adams and a clear plan for the future. There is still a lot more to do, but already progress is starting to be made.
Our priority for the year ahead is to maintain this progress in both mydentist and Dental Directory and ensure we deliver on our strategic priorities. We have entered the new financial year in a strong position to do precisely this, and on behalf of the board, I would like to thank everyone across the Group for their continued commitment and hard work.
TOM RIALL
CHIEF EXECUTIVE OFFICER
Read the full Report below:
Annual Report 2018