Motivation and passion
To train and develop your career working towards a vocational qualification with a mix of on the job and online training.
Great organisational skills
The environment in a dental surgery is fast paced and ever changing, so you need to be prepared for anything! You will take an active role in ensuring you’re always prepared by staying incredibly organised. From paperwork, to patient schedules, and exam room prep, there are many ways organisation will help you be successful.
- Accurate patient record keeping and maintenance
- Ensuring dental equipment and materials are clean and in their proper place
Great attention to detail
This is an important trait to ensure patient safety and comfort in the surgery. In order to be successful, you’ll need the ability to concentrate on and pay attention to even the smallest details.
Great dexterity
It’s fair to say you’ll be working with your hands a lot! And when you’re assisting the dentist, you’ll be working in a tight space on a small part of the body. Having great control of the small muscles of your hands and fingers is important. Great hand-eye coordination is also a must as you’ll need to work precisely with small tools and instruments.
Professionalism
You will play an important role in patient satisfaction – you’ll often be the first and last person a patient interacts with! The way you act and present yourself is reflective of the overall practice. What does this mean?
- Arriving at work on time
- A clean ironed uniform (provided by mydentist)
- Taking your work seriously
- Having a positive attitude
Strong Communication
This is vital in any workplace, but especially in a practice. For the day to run smoothly and on-schedule, you’ll need to work effectively as a team player. You will be a liaison between different parties, so you’ll need to communicate effectively with various types of people – from patients of all ages to dental staff and dentists. Great chairside manner is key!
- Speaking face-to-face and over-the-phone
- Explaining complex subjects in a simple way (for example, billing and insurance)
- Initiating small talk with patients.
- Describing dental care instructions
- Outlining patient status, room availability, and changes in the daily schedule
Ability to listen
A big part of being a good communicator is knowing how to listen. You will interact closely with patients every day. Your ability to correctly respond to patient’s concerns or questions starts by lending an ear and listening well. Additionally, you’ll need to have good listening skills in order to correctly follow instruction. This requires you to be able to;
- Look the speaker in the eye
- Keep an open mind while the person is talking
- Give regular feedback to better understand and confirm what the person is saying
Ability to juggle priorities
You’ll have to balance all your duties in a smooth and effortless manner. Between preparing examination rooms and sterilising equipment, you’ll need to be ready to answer phone calls, greet and escort patients, answer insurance and billing questions, and assist the other dental staff with procedures. You should enjoy juggling multiple tasks in the span of an hour or even a few minutes, in order to succeed in this role.
Compassion and empathy
A high proportion of the population suffer from anxiety about going to the dentist. You need to be aware of this common phobia and provide a compassionate, empathetic attitude to patients at all times. You want to help patients feel calm and do your best to ensure they feel relaxed and confident throughout their appointment.
Desire to support and help
If you’re not excited about the thought of assisting and helping others, then a career in dental assisting may not be for you. You should love and take pride in doing everything you can to work as a team and support your dentist. You’ll be working chairside for a high proportion of your day;
- Handling of instruments
- Keeping the patient’s mouth clean and dry
- Moving their tongue or cheek while they’re examined
Resilience
Determination and strong work ethic will go a long way toward your successful career as a dental nurse. No day will be the same. You’ll have with busy days, some unhappy (and happy) patients, problems to solve, and more. If you are resilient and dedicated to always giving your best you are likely to take these more challenging days in stride!